Returns that work for you and our customers.
Shoppers spend more when they know they’ll be taken care of. Here’s how we make buyer’s remorse returns easy on you and keep customers coming back.
Wayfair’s easy return policy.
We take any unused item back up to 30 days after delivery and make it simple to do so.
How returns work at Wayfair:
When a product isn’t quite right for their space, the customer initiates a return.
Wayfair sends the customer a return shipping label.
The customer ships the product back to your warehouse – or Wayfair’s, if you opt in to Wayfair-managed returns.
You receive the item at your warehouse and inspect it. If it’s unused, you’ll refund the product’s wholesale cost.
An option for any business.
You can manage returns in-house for maximum control or opt for Wayfair to handle them so you can take the load off.
Receive returns to your own warehouse to inspect and refund each item individually.
Eligible partners can opt for Wayfair to receive, inspect, and process all returns in exchange for a partial refund on each item. Wayfair will resell any returned items.
How to prevent returns:
Returns happen – there’s no way around it. But here are some proven ways to delight customers with their purchases the first time.
Spot Growing Trends
Use Partner Home’s return-reporting tools to analyze returned products and solve recurring issues.
Update Content & Media
Most returns are caused by merchandising issues. Enhance your product content and media to set accurate expectations.
Partner With Our Team
Your Account Management team can help strategize ways to minimize returns. Get in touch through Partner Home’s Contact page.
Let’s get your business growing on the best platform for the home.
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